Managed Network Services

The Unimaxx managed services approach is your company safety net! Unimaxx is your right arm.

The result is:

• Your business is up and running 24/7.
• Increased productivity.
• Concentrate on your business and STOP worrying about keeping your network running.
• Establish a long-term RELATIONSHIP with your IT service provider.

What does this mean?
One monthly fee that covers your business needs.

Unimaxx provides end-to-end outsourced network support. We work with you from the initial consultation right through to design and planning, project management, implementation, maintenance, monitoring and network performance analysis and reporting.

Unimaxx uses a remote network management and monitoring system which is the hub for the support team and all Unimaxx customers.

Unimaxx Managed Network services are compromised of several mission critical elements:

• Unimaxx Network Health

  • Notification and alarm escalation to ensure high availability of Unimaxx access gateways and hosting servers.
  • Supports monitoring critical parameters like server traffic & response time.
  • Provides graphical status of interfaces, ports and services.
  • Create ongoing logs.
  • Secure user access to Dashboard.
  • Remote access to Dashboard.

• Individual Client Network Health

  • Continually monitor individual connections for availability and performance.
  • Support to monitor all devices in your network both SNMP and Non-SNMP supporting devices including, but not limited to wired and wireless networks.
  • Provide graphical status of interfaces, ports and services.
  • Determine if traffic anomalies are present.
  • Monitor network, servers, associated devices as required for failures and provide for alerts via SMS and email as a minimum.
  • Create ongoing logs.

• Client Care Centre

  • Ability for clients to download current or past:
    1. Billings.
    2. CPanel.
    3. Contact information.
  • FAQ’s.
  • Knowledge Base.
  • Client Network Architecture Database.
  • Client Inventory Database.
  • Traffic/Usage log.
  • Allow clients to set traffic thresholds and customize their alerts.

• HelpDesk

  • Create support tickets to keep track of all help requests.
  • Support clients by allowing them to submit issues via email or web portal.
  • Track ongoing support/help requests.
• Dispatch application.
• Accounting interface for billing.

For more information, please contact Unimaxx at 604.248.4848 today or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .